Our order process is conducted by our online reseller, Paddle.com. Paddle acts as the Merchant of Record for all our orders and manages all global returns and consumer inquiries.

You may request a refund within 14 days of your original transaction date.

Because our products are immediately accessible digital downloads, standard "change of mind" refunds are not automatically granted once a file has been downloaded or accessed.

Within the 14-day window, refunds are evaluated on a discretionary, case-by-case basis. You may be eligible for a full or partial refund if:

• There is a verified technical defect or file corruption.

• The product is materially different from its description.

• You were charged multiple times for the same transaction..
  
  1. Digital Products & Licenses

• By completing a purchase, you confirm that you understand you are buying non-tangible digital goods (e.g., beat leases, exclusive rights, stems, and related files).

• You are responsible for reviewing all information about the product and license type (MP3 Lease, WAV Lease, Exclusive Rights, etc.) before purchasing.

• Due to the nature of digital content, access cannot be “returned,” which is why refunds are not automatically granted once delivery is complete.

2. File Access Issues & Download Problems

If you experience any of the following:

• You did not receive your download links or files;

• The files are corrupt, incomplete, or not working as intended; or

• You are having trouble accessing your order,

please contact us at support@sonapital.com within 48 hours of your purchase. We will:

• Re-send download links or confirmations;

• Fix any technical issues on our end where possible; or

• Provide an alternative download method if needed.

Our goal is to make sure you receive and can use the files you paid for.

3. Unauthorized Transactions & Duplicate Purchases

If you believe:

• Your payment method was used without your authorization, or

• You accidentally made duplicate purchases of the same product,

contact us at support@sonapital.com as soon as possible with:

• Your full name;

• The email address used at checkout; and

• Your order ID(s) or transaction details.

We will review these situations case-by-case. At our sole discretion, we may issue a credit, adjust an order, or suggest next steps, depending on the circumstances and evidence provided.

4. Chargebacks & Disputes

Before opening a dispute or chargeback with your bank or payment provider, we ask that you contact us at support@sonapital.com so we can try to resolve the issue directly.

Because digital files are delivered immediately, unjustified chargebacks may result in:

• Revocation of your license(s);

• Blocking future purchases; and/or

• Reporting the activity to the relevant payment platforms.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Any changes will apply to purchases made after the revised policy is posted.

Your continued use of the website and Services following any changes constitutes your acceptance of the updated Refund Policy.